This policy explains how smallTelligence handles information collected through smalltelligence.com (this website) and through the smallTelligence phone assistant alerts described below. smallTelligence is a small business based in San Diego, California. If you are a customer whose accounts we operate under a service agreement, that separate agreement — not this website policy — governs how we handle your business data.
We keep this narrow. When you use smalltelligence.com, we collect only:
We use the Google tag for Google Ads. It sets cookies in your browser so we can tell whether someone who clicked one of our Google ads went on to send an ask-to-join request. Nothing you type into a form is sent to Google. Google handles that data under its own privacy policy, and you can turn off ad personalisation at adssettings.google.com. We do not use session replay or any other tracking script beyond the first-party page-view count described below.
Anonymous page-view counts. Our own script also counts page views on this site. It keeps a random session id in your browser tab's storage so repeated views in the same visit are not double-counted, and it records the page path you viewed. This page-view counting collects no name, email, phone number, or other contact details.
We use what you send us to answer you and to set up your service. That is the entire purpose. Specifically:
Through smallTelligence customer messaging we reply to texts our customers send to (619) 837-7987, send customers service notifications about their own account after they opt in, and send call and message alerts to smallTelligence staff. To do this we collect the mobile number, opt-in records (when you opted in or out, and how), and the content of the messages. Our AI assistant processes the content of texts customers send so it can reply to them. The AI assistant runs on Anthropic (Claude), and Twilio carries the phone line and texts. We use this information only to run the program and to honor HELP and STOP replies. See our SMS Terms for how to join and how to opt out.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
To run the site and reply to you, a small number of third parties can see the data you send us. In each case they hold it under their own privacy policies:
We do not send your data to any other parties.
Form submissions and email correspondence are kept for as long as we might reasonably need them to answer follow-ups or to service an active customer relationship — typically two years from your last contact, and longer if you become a customer. You can ask us to delete your record sooner at any time.
If you are in California, the EU, the UK, or another jurisdiction with specific privacy rights, those rights still apply — email us and we will honor them.
This site is for small business owners. We do not knowingly collect information from anyone under 13. If we learn we have, we will delete it.
The website is served over HTTPS. Form submissions travel encrypted to Netlify. Our shared inbox and calendar sit inside Google Workspace with account security enabled. We limit access to what a person needs to do the work.
If we change what we collect or how we use it, we will update this page and change the "Last updated" date at the top. Material changes will be announced by email to active customers.
Questions, corrections, deletion requests — all reach us at info@smalltelligence.com or +1 619-837-3882.